Square Enix is ending support for Final Fantasy Crystal Chronicles on iOS after discovering a bug it has deemed unfixable.
Detailing the situation in a blog post, the Japanese publisher explained the bug is currently preventing players from accessing in-game content they had previously purchased.
The issue was reportedly caused by “changes made to the in-app purchasing model.”
“Further investigation revealed that we are unable to completely fix the bug and implement the new changes, making it unlikely to resume service for the game,” added Square. “Thus, we must regretfully announce that we will end support for the iOS version of Final Fantasy Crystal Chronicles.”
Square’s latest fiscal report showed a decline in net sales associated with the company’s mobile and PC browser titles during Q3, largely due to several of them being shut down. The developer has terminated several mobile games in recent years, often citing low player engagement as opposed to a game-breaking bug.
Players affected by the Crystal Chronicles bug are eligible for refunds from Apple Support. However, this only applies for those who bought the full game or specific in-game items in the app by “January 2024 or later.” The full list can be read here.